Incidents | uqudo Incidents reported on status page for uqudo https://status.ae.uqudo.com/ en Customer Portal Maintenance https://status.ae.uqudo.com/incident/804868 Thu, 15 Jan 2026 15:39:58 -0000 https://status.ae.uqudo.com/incident/804868#80cac5315b227a49b992374b45bfd7a460ca4d39269eb04cb8feb0dbb5ae091d Maintenance completed Customer Portal Maintenance https://status.ae.uqudo.com/incident/804868 Thu, 15 Jan 2026 14:00:00 -0000 https://status.ae.uqudo.com/incident/804868#945112fbb6f2127c341dc109c40ddd9dbee105c84a90713db4e852b52e758790 Our customer portal will be temporarily unavailable due to scheduled maintenance. The downtime is expected to last a few hours, and access will be restored as soon as the work is complete. We appreciate your patience while we make improvements. Customer Portal Maintenance https://status.ae.uqudo.com/incident/804868 Thu, 15 Jan 2026 14:00:00 -0000 https://status.ae.uqudo.com/incident/804868#945112fbb6f2127c341dc109c40ddd9dbee105c84a90713db4e852b52e758790 Our customer portal will be temporarily unavailable due to scheduled maintenance. The downtime is expected to last a few hours, and access will be restored as soon as the work is complete. We appreciate your patience while we make improvements. Authorization Service recovered https://status.ae.uqudo.com/ Fri, 21 Nov 2025 09:51:18 +0000 https://status.ae.uqudo.com/#b6366d090ec2d702db894723740eec8248656d527d4d78d66576bbc37fc2c314 Authorization Service recovered Scan Service recovered https://status.ae.uqudo.com/ Fri, 21 Nov 2025 09:51:18 +0000 https://status.ae.uqudo.com/#6a043f482e56ffdec81803304196f11e2efb384791896c5180e59d36e89c9678 Scan Service recovered Face Liveness+Matching Service recovered https://status.ae.uqudo.com/ Fri, 21 Nov 2025 09:50:58 +0000 https://status.ae.uqudo.com/#798febd03893cc8ad114e821feb10b07db2d46b4db9006a9bc8d6da7bd0d6d3e Face Liveness+Matching Service recovered Authorization Service went down https://status.ae.uqudo.com/ Fri, 21 Nov 2025 09:33:25 +0000 https://status.ae.uqudo.com/#b6366d090ec2d702db894723740eec8248656d527d4d78d66576bbc37fc2c314 Authorization Service went down Face Liveness+Matching Service went down https://status.ae.uqudo.com/ Fri, 21 Nov 2025 09:32:57 +0000 https://status.ae.uqudo.com/#798febd03893cc8ad114e821feb10b07db2d46b4db9006a9bc8d6da7bd0d6d3e Face Liveness+Matching Service went down Scan Service went down https://status.ae.uqudo.com/ Fri, 21 Nov 2025 09:32:45 +0000 https://status.ae.uqudo.com/#6a043f482e56ffdec81803304196f11e2efb384791896c5180e59d36e89c9678 Scan Service went down Service outage in multiple regions https://status.ae.uqudo.com/incident/753907 Wed, 29 Oct 2025 21:58:00 -0000 https://status.ae.uqudo.com/incident/753907#f04b6fe7d81699617bcb981e7e4cb4466f95d1f906401bc5132a1edd12728184 Microsoft reported that the recovery has started and our monitoring platform is reporting that all services are now operational. We will continue to observe the situation over the coming hours. Service outage in multiple regions https://status.ae.uqudo.com/incident/753907 Wed, 29 Oct 2025 21:58:00 -0000 https://status.ae.uqudo.com/incident/753907#f04b6fe7d81699617bcb981e7e4cb4466f95d1f906401bc5132a1edd12728184 Microsoft reported that the recovery has started and our monitoring platform is reporting that all services are now operational. We will continue to observe the situation over the coming hours. Service outage in multiple regions https://status.ae.uqudo.com/incident/753907 Wed, 29 Oct 2025 21:58:00 -0000 https://status.ae.uqudo.com/incident/753907#f04b6fe7d81699617bcb981e7e4cb4466f95d1f906401bc5132a1edd12728184 Microsoft reported that the recovery has started and our monitoring platform is reporting that all services are now operational. We will continue to observe the situation over the coming hours. Service outage in multiple regions https://status.ae.uqudo.com/incident/753907 Wed, 29 Oct 2025 21:58:00 -0000 https://status.ae.uqudo.com/incident/753907#f04b6fe7d81699617bcb981e7e4cb4466f95d1f906401bc5132a1edd12728184 Microsoft reported that the recovery has started and our monitoring platform is reporting that all services are now operational. We will continue to observe the situation over the coming hours. Service outage in multiple regions https://status.ae.uqudo.com/incident/753907 Wed, 29 Oct 2025 21:58:00 -0000 https://status.ae.uqudo.com/incident/753907#f04b6fe7d81699617bcb981e7e4cb4466f95d1f906401bc5132a1edd12728184 Microsoft reported that the recovery has started and our monitoring platform is reporting that all services are now operational. We will continue to observe the situation over the coming hours. Scan Service recovered https://status.ae.uqudo.com/ Wed, 29 Oct 2025 21:39:18 +0000 https://status.ae.uqudo.com/#5763315408dba3ba307b1f3fd97ab1b2842f4e1d361b3972f977822272b7dfc2 Scan Service recovered Info Service recovered https://status.ae.uqudo.com/ Wed, 29 Oct 2025 21:37:09 +0000 https://status.ae.uqudo.com/#8c1188a1928a5c480c4f6045a71d3383aa7137185d021110102a6a40ca4b886b Info Service recovered Customer Portal recovered https://status.ae.uqudo.com/ Wed, 29 Oct 2025 20:57:04 +0000 https://status.ae.uqudo.com/#dff210e91270f2d1f9e76191cd73416e922df0db1b7b58ac625f5cd391f56044 Customer Portal recovered Face Liveness+Matching Service recovered https://status.ae.uqudo.com/ Wed, 29 Oct 2025 20:52:58 +0000 https://status.ae.uqudo.com/#b9a12e087e4837264adbaf9cfb75fdfaf15bfa2d288b2db39c3320ee55fcbe27 Face Liveness+Matching Service recovered Authorization Service recovered https://status.ae.uqudo.com/ Wed, 29 Oct 2025 20:38:14 +0000 https://status.ae.uqudo.com/#8ef84b5e86b01ab3f32546b58585f152a7cd0c3833ca9abd91b202b74fe0b6c6 Authorization Service recovered Service outage in multiple regions https://status.ae.uqudo.com/incident/753907 Wed, 29 Oct 2025 16:48:00 -0000 https://status.ae.uqudo.com/incident/753907#9871860c958b5d0bfd7f88d06971522f4a16435d50881d3538e99b8b4780a9a8 Impact Statement: Starting around 16:00 UTC, Azure began experiencing maior global outages. As a result, our services are also affected. We are closely monitoring the situation and will provide updates as soon as new information becomes available. You can follow Azure status updates at: https://status.azure.com/en-gb/status/ Service outage in multiple regions https://status.ae.uqudo.com/incident/753907 Wed, 29 Oct 2025 16:48:00 -0000 https://status.ae.uqudo.com/incident/753907#9871860c958b5d0bfd7f88d06971522f4a16435d50881d3538e99b8b4780a9a8 Impact Statement: Starting around 16:00 UTC, Azure began experiencing maior global outages. As a result, our services are also affected. We are closely monitoring the situation and will provide updates as soon as new information becomes available. You can follow Azure status updates at: https://status.azure.com/en-gb/status/ Service outage in multiple regions https://status.ae.uqudo.com/incident/753907 Wed, 29 Oct 2025 16:48:00 -0000 https://status.ae.uqudo.com/incident/753907#9871860c958b5d0bfd7f88d06971522f4a16435d50881d3538e99b8b4780a9a8 Impact Statement: Starting around 16:00 UTC, Azure began experiencing maior global outages. As a result, our services are also affected. We are closely monitoring the situation and will provide updates as soon as new information becomes available. You can follow Azure status updates at: https://status.azure.com/en-gb/status/ Service outage in multiple regions https://status.ae.uqudo.com/incident/753907 Wed, 29 Oct 2025 16:48:00 -0000 https://status.ae.uqudo.com/incident/753907#9871860c958b5d0bfd7f88d06971522f4a16435d50881d3538e99b8b4780a9a8 Impact Statement: Starting around 16:00 UTC, Azure began experiencing maior global outages. As a result, our services are also affected. We are closely monitoring the situation and will provide updates as soon as new information becomes available. You can follow Azure status updates at: https://status.azure.com/en-gb/status/ Service outage in multiple regions https://status.ae.uqudo.com/incident/753907 Wed, 29 Oct 2025 16:48:00 -0000 https://status.ae.uqudo.com/incident/753907#9871860c958b5d0bfd7f88d06971522f4a16435d50881d3538e99b8b4780a9a8 Impact Statement: Starting around 16:00 UTC, Azure began experiencing maior global outages. As a result, our services are also affected. We are closely monitoring the situation and will provide updates as soon as new information becomes available. You can follow Azure status updates at: https://status.azure.com/en-gb/status/ Customer Portal went down https://status.ae.uqudo.com/ Wed, 29 Oct 2025 15:49:39 +0000 https://status.ae.uqudo.com/#dff210e91270f2d1f9e76191cd73416e922df0db1b7b58ac625f5cd391f56044 Customer Portal went down Face Liveness+Matching Service went down https://status.ae.uqudo.com/ Wed, 29 Oct 2025 15:47:32 +0000 https://status.ae.uqudo.com/#b9a12e087e4837264adbaf9cfb75fdfaf15bfa2d288b2db39c3320ee55fcbe27 Face Liveness+Matching Service went down Info Service went down https://status.ae.uqudo.com/ Wed, 29 Oct 2025 15:46:57 +0000 https://status.ae.uqudo.com/#8c1188a1928a5c480c4f6045a71d3383aa7137185d021110102a6a40ca4b886b Info Service went down Authorization Service went down https://status.ae.uqudo.com/ Wed, 29 Oct 2025 15:45:20 +0000 https://status.ae.uqudo.com/#8ef84b5e86b01ab3f32546b58585f152a7cd0c3833ca9abd91b202b74fe0b6c6 Authorization Service went down Scan Service went down https://status.ae.uqudo.com/ Wed, 29 Oct 2025 15:43:11 +0000 https://status.ae.uqudo.com/#5763315408dba3ba307b1f3fd97ab1b2842f4e1d361b3972f977822272b7dfc2 Scan Service went down